European Operations


Privacy Policy for European Operations


Who we are


SAI Global UK Holdings Limited and SAI Global UK CIS Limited together with their related bodies corporate (“we”, “our” or “us”) are committed to the protection of personal information within the scope of applicable laws.  This Privacy Policy sets out how we treat the personal information that we collect, use and disclose.


We may update this Privacy Policy from time to time.  The most current version will be located on our websites, and is also available by contacting our data protection officer by email or at the address detailed below.


By using our websites, or by providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.


Types of information we may collect from you 


The types of information that we collect from you and hold will vary depending on your dealings with us.  This information is likely to include any or all of the following:


  • name, address, email address and phone number;
  • financial and credit card information;
  • personal description and photograph;
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators (URL); clickstream to, through and from our websites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.


  How we collect information from you


 Generally, we collect information directly from you, such as:


  • when you submit information through our websites;
  • by corresponding with us by phone, email or otherwise;
  • in person; or
  • in the course of us providing you with a requested product, service or benefit.


 We also receive information about you from other sources such as:


  • your use of any other websites we operate or the other services we provide;
  • our related bodies corporate; and
  • third party service providers we work closely with including, for example, business partners, sub-contractors, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies.


 Why we collect, use and disclose your information


 We will use information collected directly from you in the following ways:


  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to notify you about changes to our service; and
  • to ensure that content from our websites is presented in the most effective manner for you and your computer.


 We will use information collected about you in the following ways:


  • to administer our websites and for internal operation, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our websites to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our websites safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
  • to make suggestions and recommendations to you and other users of our websites about goods or services that may interest you or them.


We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.


We may share your personal information with selected third parties including:


  • analytics and search engine providers that assist us in the improvement and optimisation of our websites; or
  • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.


 We may disclose your personal information to third parties:


  • in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets; or
  • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation.


 How we store and protect your information


Where we provide your information to third parties, we use contractual measures to protect this information.


Additionally, we take reasonable steps to destroy or permanently de-identify your information when we no longer need it.


Do we send your information overseas?

Your rights

Access to your information


How to contact us or make a complaint


If you have any questions about this Privacy Policy, if you wish to update information we hold about you or if you wish to make a complaint about our collection, use or disclosure of your personal information under this Privacy Policy, please contact:


  The Data Protection Officer
  SAI Global
  680 George Street