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Frequently Asked Questions

If you cannot find the answer to your question here, please contact our Standards Support Team.

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Why do some PDF products now have Digital Rights Management (DRM)?

At SAI Global we supply Standards from many different publishers. Each publisher defines their own requirements relating to what users are licenced to do with their content.

Standards Australia have updated how their content can be used and require all distributors to ensure that users are not able to breach their licence requirements.

As a result, we have implemented technology that limits usage of Standards Australia content to only what is allowed in the licence agreement.

This includes :
- Access is open and save the document for one user on one device. If you would like access for more than one user, please select the multi user PDF option
- Ability to print the document 2 times
- No ability to cut and paste from the document For more information on DRM details, please refer to the product page of the standards you are looking for or contact our Customer Service Team

Can I use a different PDF reader to Adobe Acrobat?

FileOpen plugin not only works with Adobe Acrobat Reader but also with a number of 3rd party PDF viewers.

These include: Foxit Reader, Nuance PDF Reader, Nitro PDF Reader among others.

For more information, visit FileOpen

Why can’t I add Australian Standards, ISO & IEC standards to my StandardsWatch Alerts?

At SAI Global we supply Standards from many different publishers. Each publisher defines their own requirements relating to what users are licenced to do with their content.

Given this, due to recent changes to some publisher agreements any user with a StandardsWatch account (or any users looking to purchase a StandardsWatch account) that wants to add alerts for AS, ISO & IEC content needs to contact Customer Service

How to Search for Products:

SOL provides you with several ways to find the right Standard to meet your needs. The search works in the same way as search engines by returning relevant results based on the keywords you entered.
Quick Search– enter the Standard number or keyword in the Search field at the top of the page. You can also search by Category or Publisher.
Browse by category – Click Subject – ICS Search in Tools menu and then select Standards.

Narrowing Search Results – Using the Search Filter

To narrow your search results, use the filters in the search section. The options available include Publisher, Status, ICS Code, Publication Date, ISBN and Technical committee.

Downloading and Viewing DRM Documents

Please find our contact information on the  DRM page

DRM on SOL Subscriptions

Please find our contact information on the  DRM SOL Subscriptions page

Why is a Surcharge Applied?

SAI Global is charged fees when a customer pays using MasterCard, VISA or American Express. This charge is passed onto you. A surcharge of will be applied to the total amount paid using this option. The surcharge applied is:
Visa: 1.6%
MasterCard: 1.6%
Amex: 1.7%

How do I log in

To log in, enter your user name, password and location as prompted


When you download a pdf document, it will come watermarked with the name of the person who purchased it and the download date on each page of the publication (in the left margin). It shows that you are the rightful licensee of that publication. This process helps us to protect the copyright on Australian Standards® and gives some control over the level of distribution of the documents

Understanding Product Information

On the Product Details page you will find information about the publication that will help guide you in choosing the right product. All product information is stored in an accordion format and if selected, all product information will drop down to view. This includes
Document Type
Document Status
Details of what is under revision
Which publication it supersedes or superseded by
What amendments to the publication exist
Any product specific details
An Abstract of the publication
The scope of the publication
How to publication is applied
The history of the publication
Details of which other Standards are cross referenced within the publication
Notification if the publication is referenced in legislation.
Lex connect and Code connect information, click here for more details

Missing Products

Please contact Customer Service if you have any enquiries about missing products.

Why can't I access Standards Australia Drafts?

Standards Australia is changing the way draft standards are accessed and is no longer providing access to PDF or hardcopy drafts via their distributors.

Given this all draft documents are now available for download or for comment directly via the Standards Australia website or by contacting Standards Australia directly.

Standards Referenced in Legislation

You can identify which Standards are referenced in legislation on the Search Results page. Look for the text This Standard is referenced in Legislation under the Product name.
LexConnect provides anywhere, anytime understanding of which Australian Standards are referenced in which Australian Commonwealth, State and Territory legislation.
Allows you to search for a Standard by keyword or reference number
Presents the legislation in which the Standard is referenced or indicates whether the Standard is referenced in legislation
Lists other Standards referenced within that piece of legislation
Hyperlinks through to the relevant legislation
Hyperlinks to the Standards:
within your existing Standards On-Line service where you can view the Standards (or add them to your service ); or
to InfoStore where you can buy the Standards.

What does each Publication Status mean?

The latest, up-to-date edition.

Pending Revision
Pending revision indicates that as a result of the Aged Standards review process, the document needs updating. If no project proposal, meeting the quality criteria, is received within the 12 month timeframe, the document shall be withdrawn.

Available Superseded
An Available Superseded Standard is one, which has been made available for a period of time although it has been formally superseded by another Standard. Its availability is maintained where it is referenced in legislation/regulations or in other Standards and its use should be restricted to where so referenced. No responsibility is taken by SAI Global as to the ongoing technical validity of such a Standard, the responsibility resting with the referencing authority.

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

A document that is past its comment period, but has not been superseded and where it is unlikely the project or product will go ahead.

“Obsolescent” indicates that the Standard is not recommended for new equipment or as a current practice, but it is retained in order to provide for servicing of existing equipment or requirements.

A redesignated Standard is one that has had its number changed. This could be the main number, the part number or the sub-part number.

A document that has not been superseded, but where the project or product is no longer required.