Web Shopping Customer Satisfaction Survey

Thank you for participating in our customer satisfaction survey. Your important feedback will help us to improve our customer service levels, and assist in developing new features to best fulfil your business needs.

The survey should take you no longer than 5 minutes to complete. No personal information about you is collected during this survey. Click here for more information on our Privacy Policy.

How satisfied are you with our service?

The following survey asks a series of questions about this service. We'd like to know how satisfied you are with this service, and which parts are the most important to you.

The questions in the survey use a rating scale from one (1) to six (6).
A rating of one (1) indicates the lowest level of satisfaction, and the lowest level of importance.
A rating of six (6) means the highest levels of satisfaction and the highest degree of importance.

* Your ability to access and use the service?

1 2 3 4 5 6 Donít know

* The clarity and ease of search functions?

1 2 3 4 5 6 Donít know

* Your ability to find the right information?

1 2 3 4 5 6 Donít know

* The clarity of pricing information?

1 2 3 4 5 6 Donít know

* The price of downloaded Standards compared to hardcopy Standards?

1 2 3 4 5 6 Donít know

* The amount of information we give you about each Standard?

1 2 3 4 5 6 Donít know

* How we present information on each Standard?

1 2 3 4 5 6 Donít know

* Your ability to make an informed purchase decision?

1 2 3 4 5 6 Donít know

* The clarity of instructions in the shopping cart?

1 2 3 4 5 6 Donít know

* How easy is it to complete a purchase?

1 2 3 4 5 6 Donít know

* The range of payment options available?

1 2 3 4 5 6 Donít know

* The Standards are available to purchase and download as PDFS?

1 2 3 4 5 6 Donít know

* The speed and ease of accessing your download purchases?

1 2 3 4 5 6 Donít know

* The overall speed of the service?

1 2 3 4 5 6 Donít know

* The availability of International Standards, eg: ISO, IEC, ETSI?

1 2 3 4 5 6 Donít know

* The availability of Drafts and Amendments?

1 2 3 4 5 6 Donít know

* How up-to-date the service is?

1 2 3 4 5 6 Donít know

* How easy is it to find your way around the web shop?

1 2 3 4 5 6 Donít know

* The overall presentation and layout of the site?

1 2 3 4 5 6 Donít know

* Your overall level of satisfaction with the service?

1 2 3 4 5 6 Donít know

* To what degree is this service important for your job role?

1 2 3 4 5 6 Donít know

* To what degree is this service important to your organisation?

1 2 3 4 5 6 Donít know

What do you like best about this service?


Please tell us how you think this service can be improved?


What new features would you like to see added to this service?

If you do not mind being contacted to discuss or clarify your response please enter your email address below

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