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Settlement Room FAQ

Registration

Is Settlement Room open to the public?
I have lost my login details. How do I obtain them again?
Do we just need one login per company - or one login per user/conveyancer? And how do we organise that?
How can I register to use Settlement Room with SAI Global Property?

Is Settlement Room open to the public?
Anybody in the conveyancing industry can use Settlement Room. You need to be on the Conveyancing Directory and this is a moderated directory that includes a call to confirm your details. No members of the public or self-acting parties can have access. Settlement Room is not limited to SAI Global Property fee for service clients; however you will need to be given access by our team to access it. Back to top.
I have lost my login details. How do I obtain them again?
Please feel free to contact our Help Desk on 1300 730 000 and select option 2, or email them on epropertysupport@saiglobal.com  Back to top.
Do we just need one login per company - or one login per user/conveyancer? And how do we organise that?
There are two options available. Utilising the one login for your firm or using the Account Administrator function in Settlement Room to set up individual logins for each of your users. The guide to add users and manage these functions is under the Help button in Settlement Room at the bottom of the page. This will guide you through the process. For additional assistance and guidance for setting up individual logins for your users in the firm, please feel free to call us on 1300 730 000 and choose option 2 to set up an appointment for one of our team members to give you a call and assist you over the phone in this process. Back to top.
We are using another provider as our settlement agent; can we still register to use Settlement Room with SAI Global Property?
Absolutely! There is no cost to registering with SAI Global Property to use Settlement Room to do your online bookings – it’s a completely agnostic system.  Back to top.
For more information about how we can help, call our Helpdesk on 1300 730 000 or complete our contact us form and we will contact you.

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