Key benefits

How it Works

Custom created multi-lingual web portal and web forms accessible through your corporate intranet, Internet and browser-enabled mobile devices.

Secure and anonymous hotline service available through integration with leading service provider.

Virtual Evidence Room® delivers an actionable audit-ready view of organization's complaint management program. It lets customers share files with examiners and link complaints to regulations, policies, risk and controls.

Pre-configured workflow templates standardize processes with ability to modify and create new, custom workflows that address specific needs.

Workflows create audit trails allowing you to transition from manual to automated controls, including reviewer approvers, system generated alerts and reminders recording the who, what and when of processes to drive accountability.

Centralized repository for all information, corrective actions and outcomes for all incident types.

Configurable reports and online dashboards monitor the compliance program.

Maintain a history of complaints, incidents, loss events, and resulting policies addressing those areas to aid in risk rating, root cause identification and mitigation.

Why SAI Global

Complaint Management is part of our Compliance Risk Solution

Improve customer satisfaction today.