SAI Global Privacy Policy and Statement for South African Operations

SAI Global Privacy Policy and Statementfor South African Operations

Who we are

Quality and Safety Risk Professional Services International Proprietary Limited and SAIGAS Proprietary Limited ("we", "our" or "us") are committed to the protection of personal information within the scope of applicable laws. This Privacy Policy sets out how we treat the personal information that we collect, use and disclose.

We may update this Privacy Policy from time to time. The most current version will be located on our websites, and is also available by contacting our data protection officer by email or at the address detailed below.

By using our websites, or by providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.

Types of information we may collect from you

The types of information that we collect from you and hold will vary depending on your dealings with us. This information is likely to include any or all of the following:

  • name, address, email address and phone number;
  • financial and credit card information; 
  • personal description and photograph;
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and 
  • information about your visit, including the full Uniform Resource Locators (URL); clickstream to, through and from our websites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.


How we collect information from you

Generally, we collect information directly from you, such as:

  • when you submit information through our websites;
  • by corresponding with us by phone, email or otherwise;

  • in person; or  

  • in the course of us providing you with a requested product, service or benefit.

We also receive information about you from other sources such as:

  • your use of any other websites we operate or the other services we provide;
  • our related bodies corporate; and 
  • third party service providers we work closely with including, for example, business partners, sub- contractors, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies.


Why we collect, use and disclose your information

We will use information collected directly from you in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  •  to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; 
  • to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we may contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this.

    If you do not want us to use your information in this way, please tick the relevant box situated on the form on which we collect your data
  • to notify you about changes to our service; and

  • to ensure that content from our websites is presented in the most effective manner for you and your computer. 

We will use information collected about you in the following ways:

  • to administer our websites and for internal operation, including troubleshooting, data analysis, testing, research, statistical and survey purposes; 
  • to improve our websites to ensure that content is presented in the most effective manner for you and for your computer; 
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our websites safe and secure; 
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and 
  • to make suggestions and recommendations to you and other users of our websites about goods or services that may interest you or them. 

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your personal information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them for your advantage in the delivering of a service or product to you; 
  • analytics and search engine providers that assist us in the improvement and optimisation of our websites; or 
  • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you. 

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets; or 
  • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation.


How we store and protect your information

We store your information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your information from misuse, interference and loss, and unauthorised access, modification or disclosure.

Where we provide your information to third parties, we use contractual measures to protect this information.

Additionally, we take reasonable steps to destroy or permanently de-identify your information when we no longer need it.

The internet is not a secure method of transmitting information. Accordingly, other than where we use secure socket layer technology (SSL) to ensure information is securely transmitted and processed, we cannot and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information. 4


Do we send your information overseas?

The information that we collect from you may be transferred to, and stored at, a destination outside South Africa. It may also be processed by staff operating outside South Africa who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

Your rights

You have the right to ask us not to process your personal information for marketing purposes. We will inform you (before collecting your personal information) if we intend to use your personal information for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your personal information. You can also exercise the right at any time by contacting our data protection officer by email or at the address detailed below.

You have the right to ask us to:

  • update your personal details; 
  • promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information; and 
  • not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period. 

Our websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

Access to your information

The South African data protection law give you the right to access information held about you and your rights of access can be exercised in accordance with the law. An access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you. 5



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How to contact us or make a complaint

If you have any questions about this Privacy Policy, if you wish to update information we hold about you or if you wish to make a complaint about our collection, use or disclosure of your personal information under this Privacy Policy, please contact:

The Data Protection Officer

SAI Global

680 George Street