With World Quality Day on 10 November, we discuss with our experts Paul Simpson, Global Policy, Risk and Certification Manager and Carmine Liuzzi, VP Training and Improvement Solutions, how quality impacts the world we live in. 

1. What does quality mean to you?

Paul: I've spent my working life in quality, starting in quality control and moving up through quality roles in manufacturing production, service provision, technical, management and certification. I love the fact that quality is a part of all activities we carry out, both as individuals and organisations. Quality is all about controlling how we work and improving of our ways of working. In managing quality we can allow flexibility of approach and individual flair and at the same time, identify product or service requirements and process steps. These are critical to quality to ensure consistent delivery and, ultimately, customer satisfaction.

Carmine: Quality should be inherent in any activity an organisation uses to provide their product or service to a customer. A robust and capable process provides a consistent and reliable product and/or service in an effective (meeting expectations) and efficient (utilization of resources in the most cost effective way) manner. Customers and the organisation should both be the beneficiaries of consistent and stable processes. Quality means providing confidence to the customers.

2. What does World Quality Day (WQD) mean? 

Paul: WQD gives us the chance to celebrate quality and our quality achievements. Maybe we can also take a step back to look at how we might improve what we do. We also share knowledge with others and look to build on what we have.

I have celebrated WQD across the years in a range of ways, attending and occasionally giving presentations at my local branch of the Chartered Quality Institute in Milton Keynes or at national events. 


Carmine: WQD is an opportunity for each organisation to review their operations and commit to ensuring they are running their operations in a cost effective and sustainable manner.

The future belongs to the organisations who can provide a consistent product, service it well and provide value to their customers on an ongoing basis.

Carmine Liuzzi

VP Training & Improvement Solutions, SAI Global

3. This year's theme is 'upholding quality and operational governance'. How is SAI Global helping to do this?

Paul: Quality and operational governance are two terms for the same overall activity: understanding a range of complex, sometimes conflicting expectations and putting in place systems that deliver what you set out to do. Having this management system in place helps organisations to operate profitably and sustainably, keeping them from being in media headlines for the wrong reasons.

When you look at the scope of what SAI Global does and our aim to help businesses improve you can see the risk management solutions we provide including software, product certification and management systems certification are very aligned with WQD aims.

Carmine: SAI Global assists organisations in the development, implementation and improvement of an organisation's management systems, incorporating international standards with the organisation's business processes to create a Business Management System that is practical and adds value to the business. 

Conformance to business process requirements and compliance to regulatory requirements becomes a natural output of simply conducting our day to day business.

Learn more about quality management for your organisation.

Or find out how SAI Global can help you implement a Quality Management System.