How Caltex Manages the Perfect Storm of Risks

Australia’s leader in transport fuel manages risk and incidents with EHS Manager 360

image Photo provided by Canadian Energy Services

By implementing these processes, we have been able to ensure consistent tracking and completion of actions to minimize the risk of incidents and their reoccurrence, and maximize compliance across the business.

Amy Miliauskas

OE Systems & Technology Specialist, Caltex Australia


A proud and iconic Australian company, Caltex has grown to become the nation's leading transport fuel supplier, with a vast network of approximately 1,900 company-owned, franchised or affiliated sites. It operates as a refiner, importer and marketer of fuels and lubricants.

Caltex moved away from a dated and unreliable incident tracking system to one that allows them to effectively track outstanding tasks and hold people accountable for their duties throughout the process.

Requiring a bespoke solution, EHS Manager 360 enabled the company to make custom form and workflows without hiring expensive developers. With the accomplishments made to date, including robust reporting and more efficient incident management, continuous improvement efforts ensure they remain the leader in transport fuels.


With a history tracing back to 1900, Caltex has safely and reliably fuelled the needs of Australian motorists and businesses for more than a century. It operates as a refiner, importer and marketer of fuels and lubricants, and is listed as CTX on the Australian Securities Exchange.

Through its extensive supply chain, Caltex has forged a reputation for providing a safe and reliable supply of high-quality fuels to diverse customers in retail, mining, agriculture, aviation, transport, small-to-medium enterprises, marine, automotive and government.



To read the detailed implementation steps and strategic guidance narrated by their QMS Consultant, download the complete Success Story.