Skip Navigation Links
Supply Chain
Product Certification

ISO 20000 IT Service Management Audit and Certification

IT Service Management sounds easy, but choosing the right model and solution can be key to your stakeholders and critical to your business.
The recently updated Information Technology Information Library (ITIL) Version 3 has a life cycle approach, similar to the Plan, Do, Check, Act (PDCA) cycle with, a strong focus on continual service improvement.
To successfully implement ITIL, you’ll need a management system to monitor and track compliance of Service Level Agreements (SLAs) with your customers. An Information Technology Service Management System (ITSMS) is a great foundation.
ISO/IEC 20000-1:2011 can be used as the criteria upon which to develop an ITIL based service improvement program for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented ITSMS framework.
Whether you are looking for scoping, risk assessment, milestone review or certification, SAI Global has the following solutions:
  • Risk Assessment, Gap Assessment and Milestone Review
  • Certification to the international standard ISO/IEC 20000-1:2005 or Compliance with industry recognized standards such as ITIL
  • Independent assessment and reports against your systems
  • Independent checks to verify that claims you make on compliance statements, board reports can be verified.
SAI Global’s expert auditors and accredited certification processes provide IT service managers with the ability to demonstrate that their IT services meet international standards of best practices.
Latest ISO/IEC 20000-1:2011 Standard and Certification Details
  • Click here for a presentation on the changes to the new Standard
  • Click here for the SAI Global transition policy


Looking for training?

Find out more about an ISMS or IT Management with our world-leading training


It service management case study


Find out what benefits Alphawest gain from their IT Service Management System