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VIC Department of Human Services Standards Program

“The standards and the review process support the One DHS Strategy by seeking to ensure that people experience the same quality of service no matter what service they are accessing.”

Department of Human Services Victoria

Victorian Department of Health and Human Services Standards

This scheme applies to DHHS funded service providers in Victoria. It is an independent assessment to certify that they meet the Department of Human Services Standards set down by the Department of Human Service (DHS) Victoria.

The Department of Health and Human Services Standards are intended to:

  • Develop a common and systemic approach to quality review processes
  • Embed and promote rights for people accessing services
  • Assure the community and partners that organisations are providing services that meet clients’ needs
  • Build greater transparency in quality requirements between the department, service providers, clients and the community
  • Reduce the number of Standards, indicators and quality reviews required for DHS funded services
  • Foster a culture of continual improvement.

 A caring approach

SAI Global is a leading certification body in the Disability and Human Services Sector.We are in the unique position of experience with:
  •  Auditors who have experience in a range of services including those for people with disability, children and families.

  • Our audit teams understand the sector requirements and the competing responsibilities and priorities for service providers alongside the needs and wishes of people using services
  • We have offices in each state of Australia, including auditors located in Victoria,so travel costs are kept to a minimum
  • We have extensive experience with organisations who require compliance with multiple standards. Some of our larger clients include the Endeavour Foundation,GenU and Yooralla society of Victoria 
  • Our auditors are sensitive and caring to the specific needs of the sector and are able to conduct interviews with participants in a relaxed and friendly way
  • Once certified by SAI Global you will be eligible to display the highly recognisable “Five Ticks” StandardsMark™ – a sign of quality and excellence in the marketplace.

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VIC Disability Case Study

Take a look at this case study from Karingal - a VIC Disability Service Provider