Format: VHS Video or DVD, Instructor and Participant Print Materials
Approximate Completion Time: 8-10 Hours
Price: $2,475.00
Technicomp’s Corrective Action program teaches employees how to use a simple, effective 8-step approach to correcting – and preventing – problems or nonconformities that exist anywhere in their organizations. It can help to satisfy quality management system requirements for planning and establishing a process for corrective action.
Target Audience
- Any employee who will conduct a corrective action or participate as a team member
- Any individual who simply wishes to learn more about the 8-step approach
Topics
- Determining Ownership
- Defining the Problem
- Isolating and Containing the Symptoms
- Root Cause Analysis
- Identifying and Verifying an Effective Corrective Action
- Implementing and Validating the Corrective Action
- Taking Preventive Action to Avoid Potential Problems
- Acknowledging the Improvement
Program Details
Overview of Corrective Action
- Definition of corrective action
- Benefits of corrective action
- Overview of the 8-step approach
Step 1: Determine Ownership
- Individual vs. team ownership
- Team members' qualifications
- Team roles and responsibilities
Step 2: Define the Problem
- Characteristics of a good problem definition
- Goal statements
- Symptoms vs. problems
Step 3: Isolate and Contain the Problem
- Effective short-term solutions
- Factors to consider for short-term actions
Step 4: Determine Root Cause
- Definition of root cause
- Occur and escape cause paths
- Tools for root cause analysis
- Verifying the root cause
Step 5: Choose a Corrective Action
- Developing appropriate solutions
- Criteria for effective solutions
- Verifying corrective actions
Step 6: Implement and Validate the Corrective Action
- Creating an implementation plan
- Executing the plan
- Instituting the changes
Step 7: Prevent Recurrence
- Analyzing the system
- Improving the system
Step 8: Acknowledge the Improvement
- Benefits of acknowledgment
- Forms of acknowledgment
What's Included?
- 4 Videotapes or 4 DVD's
- 1 Instructor's Guide
- 1 Set of Transparencies, Also Available in PowerPoint Format
- 1 Participant's Guide
- 2 Albums
