Professional Services for Professional Businesses
SAI Global Property is the preferred partner and leading provider of online information and settlement services for the efficient transfer of Australian property.
We achieve our leadership position by offering innovative, cost effective end-to-end business solutions. These solutions are a mixture of technical innovation and the services of highly experienced specialists, delivering a quality, locally managed process.
As provider of choice for Australia’s major lenders and conveyancers, we have leveraged our experience to develop solutions that deliver dividends now and into the future.
eProperty
The eProperty platform will enable a seamless transition into the world of electronic settlements. eProperty is the culmination of critical thinking, technical innovation and a deep understanding of the complexities of the process of Australian property transfer.
Ensuring our clients’ customers move into their homes on the day they expect
Settlements are the centrepiece of SAI Global Property’s service offering.
All services are designed to:-
- Shorten the time between the signing of loan documents and settlement,
- Flag potential settlement issues at the earliest point that they are detectable,
- Provide a transparent and collaborative process for all parties,
- Ensure the Settlement is purely a transaction, not a negotiation,
- Ensure that post settlement, the title and security are registered in the shortest possible time.
SAI Global Property’s settlement services benefit the bank’s customers by:
- Ensuring that they have sufficient time to re-sign documents or attend to provide more information, if required,
- Ensuring that their chosen legal representative has sufficient information to confidently arrange settlement,
- Ensuring that their chosen legal representative has the ability to easily raise and resolve potential issues with the bank without affecting the anticipated settlement date,
- Giving them confidence that all parties are proactively working toward their home ownership.
Quality Delivery
ISO9001 compliant processes:
- SAI Global’s Gold Coast office, which provides the full service offering for national clients, achieved ISO9001 accreditation in September 2010
- National business operations is currently completing all the required elements for ISO9001 accreditation – Audits on compliance are due in December 2011
Take-on Model and Documented Touch Points
- SAI Global has developed a proven method to onboard new customers
- SAI Global’s methodology was developed to ensure that the implementation of additional processes does not affect the quality of service delivery to existing clients
- Within the discovery phase, the details of the process are captured and agreed to by all stakeholders. A feature of the discovery process is the documenting of touch point criteria. Touch points are essentially a list of the minimum requirements for work transitioning between companies and internal departments.
- SAI Global Property’s take-on model has been tested and proven successful – References are available upon request.
Operational Excellence:
- To formalise the process of continuous improvement, SAI Global implemented a quality program within its operations in September 2010.
- Specific projects with measured outcomes, utilising ISO 9001 accreditation elements, are currently underway. SAI Global maintains a constant focus to improve our services while challenging conventional thought around industry best practice.
Service Levels
- Meeting service levels is an essential part of our business. Whether service levels are measured by time or consistency of delivery, SAI Global regularly meets and exceeds its clients’ expectations.
- SAI Global offers a full range of client specific online reports. SAI Global is currently undertaking a major upgrade to its reporting capability. It is anticipated that by the end of the first quarter of 2012, SAI Global will have the best service level reporting in the industry.
Risk Management Framework
- The SAI Global Group prides itself on the delivery of risk management and compliance products throughout the world. SAI Global Property has implemented a risk management framework to support the work that they complete on behalf of the finance industry. As a member of the SAI Global group, the risk management framework is an integrated element of our business.
- Processes are risk rated and any elements, e.g. Bank Cheque Storage and Printing, that are considered high risk undergo regular internal audit. The audit results are published and discussed as an agenda item by the SAI Global Board of Directors Risk Committee.
- As an essential element of our business practices, SAI Global Property complies with APRA standards.
- Business Continuity Plans have been developed for each of our processing centres. These plans are regularly tested with the test results made available to our customers.
