Ensuring our clients’ customers move into their homes on the day they expect
Settlements are the centrepiece of SAI Global Property’s service offering.
All services are designed to:-
- Shorten the time between the signing of loan documents and settlement,
- Flag potential settlement issues at the earliest point that they are detectable,
- Provide a transparent and collaborative process for all parties,
- Ensure the Settlement is purely a transaction, not a negotiation,
- Ensure that post settlement, the title and security are registered in the shortest possible time.
SAI Global Property’s settlement services benefit your customers by:
- Ensuring that they have sufficient time to re-sign documents or attend to provide more information, if required,
- Ensuring that their chosen legal representative has sufficient information to confidently arrange settlement,
- Ensuring that their chosen legal representative has the ability to easily raise and resolve potential issues with the bank without affecting the anticipated settlement date,
- Giving them confidence that all parties are proactively working toward their home ownership.
Quality Delivery
ISO9001 compliant processes:
- SAI Global’s Gold Coast office, which provides the full service offering for national clients, achieved ISO9001 accreditation in September 2010
- National business operations is currently completing all the required elements for ISO9001 accreditation – Audits on compliance are due in December 2011
Take-on Model and Documented Touch Points
- SAI Global has developed a proven method to onboard new customers
- SAI Global’s methodology was developed to ensure that the implementation of additional processes does not affect the quality of service delivery to existing clients
- Within the discovery phase, the details of the process are captured and agreed to by all stakeholders. A feature of the discovery process is the documenting of touch point criteria. Touch points are essentially a list of the minimum requirements for work transitioning between companies and internal departments.
- SAI Global Property’s take-on model has been tested and proven successful – References are available upon request.
