When you work with SAI Global Property, you are working with an organization that is on a journey of Operational Excellence.
It is a never-ending journey because we believe ‘There is always a better way…’
Developed and launched as a formal business improvement program in April 2011, SAI Global Property’s OpEx program aims to continually enhance our business and deliver key benefits and outcomes for our shareholders, clients and our staff – as it permeates our culture and the way we think about and deliver service.
What does an environment of Operational Excellence look like?
- Where we behave professionally towards each other and our clients
- Where exceptional performance is recognised, and where high-performers are developed to their full potential
- Where quality is an integral part of the way we do our work, and where quality is part of our DNA
- Where we always challenge how we do things and recognise that there is always a better way
- Where we closely manage our costs and we run our business as if it was our own
- Where we are all accountable for our performance and productivity
This is the environment we strive to everyday and OpEx is just, how we do business.
Currently, we are also working towards ISO 9001 Quality Management System accreditation and we see this as being a key platform for our service excellence and for our ongoing journey of continuous improvement.
Benefits of OpEx to our Clients and Staff:
- Become the largest player in enabling efficient property transfer across Australia through the delivery of integrated property information, conveyancing solutions and settlement services to financial institutions, solicitors and conveyancers;
- Be an employer of choice and provide opportunities for all our staff to develop and grow, both professionally and personally;
- Increase staff satisfaction and maximise productivity;
- Manage our workflow in the most effective manner so that we can deliver on your service expectations;
- Provide our clients with informed and measured feedback;
- Work with our clients to continuously improve at every level of our service;
- Focus on value adding initiatives so that we continue to streamline our processes and add value to your business and your clients;
- Identify service delivery solutions that deliver on your specific business requirements;
- Maximise idea generation across the business so that we continue to innovate and lead our industry;
OpEx is structured and run as a holistic business improvement program with key people who are dedicated to it and accountable for its results, with timeframes set and delivered upon, and with staff engaged and actively contributing at multiple levels.
Finding out more
We will be publishing more information about our OpEx program in the near future. If you would like more information in the meantime, please contact your SAI Global Property Business Development manager anytime.
