Incident Management Software
Whether incidents occur in the form of adverse events, ethics violations, security or privacy violations, or potential fraud, an organization’s ability to create a consistent and effective intake and resolution process is imperative for proper risk management and proof of compliance. Awareness of incidents can originate from multiple sources such as hotline calls, emails, verbal communication and hand-written notes, and in many cases, these communications are managed across multiple departments using different approaches.
Establishing an effective incident management and reporting process is critical to the success of a corporate compliance and ethics program.
The incident management software in the Compliance 360® GRC Suite establishes a standard system for incident intake and automates incident management activities facilitating collaboration on incidents and tracking the progress of investigations.
With Compliance 360 Incident Management software, you can:
- Manage a wide variety of issues such as fraud hotline tips and other whistleblower allegations, potential fraud and abuse occurrences, audit findings and legal cases
- Centralize incident management for a comprehensive, orderly and accurate system
- Track the status of incident investigations
- Record resolution actions for compliance reporting and audits
- Automate investigation processes, task assignments and reminders using workflow capabilities
- Create unique workflow processes for different types of incidents
- Securely store sensitive incident information and related documentation
- Link incident investigations to applicable regulations providing evidence of compliance and supporting an “audit ready” state
- Monitor incidents and trends with a variety of configurable reports and online dashboards
SAI Global offers the ability to integrate incident management with the other key components of governance, risk and compliance to help you establish an effective program that is always audit-ready. Whether you start with one module, several together or the entire suite, Compliance 360 is uniquely capable of supporting your evolving needs today and in the future. Contact us today for a demonstration of our Compliance 360 incident management software.
Read our whitepaper Handling Ethical Concerns: Best Practices From Intake Through Resolution
Read our whitepaper Reporting of Wrongdoing, and Using Hotline Data to Improve the Organization
