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Using Hotlines and Hotline Data Effectively
 | Read this whitepaper to explore: - Tips for linking ethics reporting and hotline data into a case management system
- Best practices for building an effective hotline submission process using knowledgeable call center listeners and well-designed Web submission forms
- Examples of effective ethics hotline policies and a case handling architecture
- The role of the Board of Directors and Tone at the Top in overseeing the effectiveness of an organization's ethical culture
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Whitepaper synopsis:
Done well, a ‘hotline’ is about a set of processes which collects knowledge about wrongdoing or Code of Conduct gaps, documents it all in one place, provides the tools to efficiently act on the information, and makes it easy to track and follow up to assure the highest levels of governance. Encouraging open and honest communication is only the first step – to go beyond compliance to compliance management requires an understanding of Tone at the Top; high level analysis of trends, cases, categories of submissions, geographic or site-specific differences; and a link to ethics education and training. This paper – perfect for both novices and those from complex organizations with global reach - discusses both the basics of instituting an effective hotline as well as the importance of having the hotline part of a broader approach to compliance management.
This whitepaper is reprinted with permission from Corporate Legal Compliance Handbook (Theodore L. Banks and Frederick Z. Banks, editors), © 2009 Aspen Publishers.
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SAI Global’s Listen Up™ ethics hotline provides a safe place for all stakeholders in your business to report their concerns about wrongdoing. Take a look at one of our case studies to learn how combining our ethics hotline with our case management helped improve efficiency in reporting and reinforce commitment to business ethics.
