A customer-focused quality system for every legal practice
Building and keeping a client base is getting harder and harder. The days when
law firms had a customer for life are long gone.
Clients often now regard legal services as a commodity. They’re looking for the highest quality of service, delivered on time and at the lowest reasonable price. And there is very little hesitation to shop around if service fails to meet these expectations.
In order to succeed in this ever-increasingly competitive environment, every legal practice, large or small, needs to operate within a business excellence framework. One proven way of achieving this competitive edge is through the ISO 9001 Quality Management System.
With around a million organizations worldwide using this system, its value in focussing a business on total client satisfaction is unmatched. Of course, ISO 9001 is a generic system; it needs to be specifically tuned to the special needs of professions, especially the legal profession.
LAW 9000 – Legal quality system
Overall, LAW 9000 seeks to provide guidelines on the best practice recommendations for operating a legal practice. Find out more about LAW 9000.
Why get certified?
Certification enables a legal practice to verify to its customers, suppliers and to the market place that it has achieved a high-level of organisational maturity, and that its systems are compliant with the recognised model for quality. It also provides staff with a clear demonstration of management's commitment to quality, and a demonstrable approach to the firm's future as embodied in its systems and processes.