Payment/Invoicing
As of Friday 25 September 2009, Training and Improvement Solutions, a division of SAI Global Limited, will be utilising an Electronic Invoicing System and will no longer provide paper Invoices to our customers in our attempt to be kind to the environment by reducing paper usage.
By providing us with the Client Confirmation details you agree to provide us with accurate and complete billing information including your legal name, mailing address, email address and telephone number. You also agree to update SAI Global Training and Improvement Solutions of any changes to your billing information as they happen.
Electronic Invoice by email shall be sent to the person at your nominated email address within five working days after the end of the month during which the service was delivered. The Invoice shall be deemed to be received once a notification appears in SAI's relevant email system or infrastructure. If you do not receive an invoice within this timeframe, please contact the Client Relations Team as a matter of priority.
The presentation of the invoice may be affected by the settings or quality of the computer equipment and/or software you use. SAI Global cannot control this, and while we do not guarantee that the presentation of the invoice will not be distorted, we do not believe that this will affect the clarity, legibility or validity of the invoice. Please contact Client Relations Team for any queries you have.
SAI Global Training and Improvement Solutions Trainers
All SAI Global Trainers are subject to availability. Should there be any preferences for trainers, this must be indicated as soon as possible.
Tentative Dates
The returning of the signed In-house Course Confirmation Form (Appendix 1) will secure and confirm any dates that are negotiated and/or discussed, until then all dates are tentatively booked only and no course development can take place before then.
Commercial-in-Confidence
This proposal and the information, ideas, concepts, methodologies and other material it contains remain the intellectual property of SAI Global Training and Improvement Solutions. It is provided to prospective clients on a strict commercial-in-confidence basis, and at no time should any information about the proposal be divulged to other parties.
Extra Taxes
Other charges, levies, imposts or duties, have not been included in the price submitted. These other costs, will be levied on the value of our services if required, and are payable by the client, and the client shall indemnify and keep indemnified SAI Global Training and Improvement Solutions for any such costs.
Deposit
SAI Global Training and Improvement Solutions is prepared to waive our standard deposit process but if research & development is undertaken to modify your training course, a deposit will then be required to cover for such costs.
Postponement
All postponements must be notified in writing. For any postponement occurring within ten (10) working days of the scheduled course, a 20% fee will apply to cover the costs outlaid for non-refundable expenses, including course material update, research & development. Travel & Accommodation costs will be payable in full.
Cancellation
All cancellations must be notified in writing. Upon cancellation you will forfeit the cost of any research and development completed, customised material, shipment costs and non-refundable travel and accommodation costs already incurred by SAI Global Training and Improvement Solutions on your behalf. Cancellations received within ten business days of course commencement will be subject to a 20% cancellation fee. SAI Global Training and Improvement Solutions reserves the right to cancel or postpone a course due to conditions beyond its control. Notification will be made as early as practical.
Air Flights, Accommodation/Meals & Travel Transfers
The respective organisation that SAI Global Training and Improvement Solutions is providing services to has the option of making and pre-paying for flight, accommodation/meals and travel transfers for the nominated trainer(s).
- Accommodation must be booked from the night before the course commencement day and must be of 3.5 star and above in rating or as agreed with SAI Global Training and Improvement Solutions. Breakfast and dinners are to be included. Meal Allowance charged at $50 per facilitator per day.
- Flight times and dates must be booked in agreement with the SAI Global Training and Improvement Solution trainer(s). For domestic flights, flying times must NOT precede 6.30am and NOT later than 6.30pm where possible. Additional charges would be applicable if travel is required outside of these times.
- Travel Transfers must include the journey to and from airport to hotel (accommodation) and training venue.
In consultation with the client, SAI Global Training and Improvement Solutions reserves the right to change or amend the above arrangements should the need arise. Travel time is charged at $75 p/hr + GST per presenter from CBD. Travel Allowance (if Vehicle used): 72 cents/KM or Hire Car/Taxi cost
Training Facilities required by SAI Global Training and Improvement Solutions
Venue, Tables arranged in groups of 4-5 people, Electronic Data Projector, 2.4m Screen, 5ft Whiteboard, Flip Chart & Butchers Paper per table, VHS Video & Monitor of suitable size for number of delegates, morning, afternoon tea and lunch as desired by client
Validity of Training Proposal
The terms and conditions set out in this Training Proposal, including the costs, are valid for (1) one month from the date of this proposal.
Delegate Numbers
Maximum number of delegates depends on the type of course. Please refer to your proposal for details. Should numbers exceed beyond the required number, the class will need to be split up and a second training session run separately. Additional costs would apply for additional sessions.
