Information Communication Technology
ISO 20000
Information Communication Technology (ICT) Service providers such as in house IT departments and IT outsourcing organizations need to both manage their ICT related risks and deliver a high level of quality service to their internal and external client base. A business management system which integrates the ICT service management standard will enable organizations to identify their core services, manage their risks to an acceptable level and additionally offer assurance that they are a secure and valuable service partner.
Is the standard applicable to your business?
The standard for ICT Service Management, ISO 20000 (AS8018/BS15000) allows organizations to deliver managed services of an acceptable quality to its customers. It is recommended to be implemented by organizations that:
- Require a consistent approach by all service providers in a supply chain
- Wish to benchmark their IT Service Management
- Need to demonstrate the ability to provide services that meet customer requirements
- Aim to improve the delivery of their service through the effective application of processes to monitor and improve their service quality.
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To learn more about how your company can benefit from our Information Communication Technology management system solutions contact us or request a quote without obligation in two easy ways:
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